Bad customer experience? Look at the leadership!
Dear Bajans: Providing a good customer experience doesn’t equate to servitude. Our collective customer- centric ethos as a nation is severely lacking. In the midst of all of our economic woes as a country, including an IMF programme and likely further austerity measures, one would think that providing an excellent customer experience would be at […]read it
Customer Experience and Business Continuity – Unbeatable in crisis
Why every business needs a customer experience strategy. Start on it today!read it
Map It! Don’t neglect your customer journeys!
Customer journey mapping is one of the key pathways to delivering an effective Customer Experience programme.read it